Help Center

If you are not entirely satisfied with your order, we offer a 14-day return policy from the date of delivery. Please review the following guidelines and procedures for returning items:

Eligibility for Return:

1. The item must be in its original condition, unused, and in the same packaging as when it was delivered.
2. The return must be requested within 14 days of the delivery date as indicated by the tracking information.
3. Personalized or customized items are non-returnable unless there is a defect or error on our part.

Return Process:

1. Contact our customer support team via email or phone to initiate a return request. Provide your order details, including the order number, item(s) you wish to return, and the reason for the return.
2. Our customer support team will review your request and provide you with a Return Authorization (RA) number and further instructions on how to proceed.
3. Once you receive the RA number, carefully package the item(s) to be returned, ensuring they are securely protected to avoid damage during transit.
4. Include the RA number on the outside of the package and include any relevant documentation or accessories.
5. Ship the package back to the provided return address using a trackable shipping method. The cost of return shipping will be your responsibility unless the return is due to our error or a defective item.
6. Once we receive the returned item(s), our team will inspect them to ensure they meet the return eligibility criteria.
7. If the return is approved, a refund will be issued to the original payment method used for the purchase. Please note that it may take several business days for the refund to reflect in your account.

Exceptions and Conditions:

1. We reserve the right to refuse a return if the item(s) are not in their original condition or do not meet the eligibility requirements mentioned above.
2. For items damaged during transit, please contact us immediately upon receipt, and we will provide instructions for filing a shipping damage claim.
3. Refunds will not include any original shipping charges unless the return is due to our error or a defective item.
4. If the return is a result of our error or a defective item, we will cover the return shipping costs.

Please note that this return policy applies to online purchases only. If you made your purchase through a retail store or third-party seller, please refer to their respective return policies.

If you have any questions or require further assistance, please don't hesitate to contact our customer support team. We are here to help!

Thank you for choosing us for your shopping needs.